IATA BSP-CN Training
  
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About IATA BSP-CN Training

BACKGROUND INTROCUCTION

BSP-CN domestic operation was launched in September 1996. Bearing in mind that Category 2 （domestic）agents are much more than Category 1（International）and taking into account the fact that 80% of their employees do not read English, there was a urgent need to develop a training program just for those Category 2 Agent. With the great help of CAAC（Civil Aviation Administration of China） and the Chinese Member Carriers, this office had successfully launchedthe unique Domestic Agency Training Program simultaneously with BSP domestic operation.

Train-the-trainers course were given to all ATCs who took the initiative to conduct course on our behalf. Based on the recommendation of Member Carriers that the course shall last give days including the examination.

More 20,000 candidates have been trained.

Each year 2,000 to 3,000 candidates will be trained.

ATCs

>> Air China
>> China Eastern Airlines
>> China Southern Airlines
>> China Northern Airlines
>> China Hainan Airlines
>> China Southern-west Airlines
>> China XinJiang Airlines
>> Shanghai Airlines
>> Xiamen Airlines
>> Civil Aviation Training Centre in Shenzhen
>> Civil Aviation Management Institute of China
>> GuangZhou Civil Aviation College
>> Civil Aviation University of China
>> CAAC ShangHai Vocational School
>> Nanjing University of Aeronautics and Astronautics

COURSE CONTENTS

All contents of the training kit were written by a team composed of the experts selected by this office except Customer Service & Selling Skill which was translated from IATA/UFTAA Standard course with the authorisation of Geneva.

1. Brief introduction of IATA
2. Familiarisation course for IATA & Agency Program
3. BSP Operation Manual
4. Customer Service & Selling Skill
5. Agency Service Desk Manual